How refunds work

Refund eligibility depends on the cancellation policy attached to your rate plan. The exact policy that applies to your booking is shown during checkout and on your confirmation email.

Refund window

Because this property bills on arrival, a refund usually means the charge is simply not made. If you have already paid a deposit on site, the on-site team handles the refund directly.

Partial refunds

Late cancellations or partial cancellations may result in a partial charge per the rate plan's policy when you arrive.

How to request

The fastest path is the cancellation link in your confirmation email. For exceptions or special cases, reach us via the contact details on the email.